Refund policy

REFUND AND RETURNS POLICY

Skipgrips.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 30 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of Skipgrips.com.

WARRANTY

We offer 12 months warranty on all our products. If your product is deemed unsafe or unable to be used due to poor workmanship or defects from manufacturing, we will replace it and cover all shipping cost after the case has been examined and approved by us.

Please email all information for your warranty claim, including your order number to us with ‘WARRANTY and your order number’ in the subject line.

Our email address is: hello@skipgrips.com